Cool on the Go® Warranty Information
General Terms and Conditions
RayRay Enterprises, LLC, hereunder RRE, offers a (30) day money back guaranty and a one (1) year limited warranty on our Cool on the Go® Product, hereunder Product from the manufacturing date. If customer registers the Product online, the money back guarantee and the limited (1) year warranty will be from the original date of purchase. Under no circumstances, the guarantee and the limited warranty is not transferable to any other party that is not the original buyer of the Product. This guarantee and the limited warranty only covers the Product that is purchased in the United States. RRE will repair or by any other efforts to replace the defective Product to its working condition as originally configured by RRE. RRE is not responsible for any subsequent installation by any third party or the owner him/herself.
Within the valid limited warranty period applied to the Product, Customer may contact RRE for warranty service only when the Product purchased becomes defective under proper usage. Under no circumstances, the limited warranty is transferable to any other party that is not the original buyer of the Product. The limited warranty DOES NOT cover cosmetic damages, or damage due to (1) acts of God, accident, misuse, abuse, negligence,liquids, commercial use or modifications of the Product; (2) improper operation or maintenance of the Product; (3) connection to improper voltage supply; or (4) attempted repair by any party other than RRE. The limited warranty DOES NOT apply when the malfunction results from the use of the Product in conjunction with accessories, products or ancillary or peripheral equipment, or where it is determined by RRE that there is no fault with the Product itself. RRE is ONLY responsible for the Product purchased. The limited warranty service is not, in any way, applicable for any OS or software configured in the Product. Customer’s dated sales receipt, showing the original date of purchase of the Product is Customer’s proof of purchase. Customer may, in any way requested by RRE, need to provide your proof of purchase of the Product when attempting to make use of the limited warranty service.
Customer is responsible for shipping products for repair or replacement to RRE. After repair, RRE will return the products to the customer via Ground service.
Please ship your product using any carrier you preferred but we suggest selecting a method with ability to trace shipment. RRE is not responsible for shipments for which the carrier can not provide proof of delivery.
Use original package when possible, if packing more than one product, please use a separate container for each product. RRE may return the repaired units in separate shipments, or you may request RRE hold all the units for a single shipment, please contact Customer Service to request it.
The defective RRE product must be mailed inside of a box with either foam or bubble wrap to avoid physical damage to the product during shipping.
RRE is not responsible for loss, damage, or shipping charges to our RMA Center.
You must request a RMA number before sending the product to RRE RMA department, please remark RMA number outside the box.
Cool on the Go
Attn: RMA Department
8004 N.W. 154th Street Suite 316
Miami Lakes, FL 33016
After receipt, inspection, validation, and processing, RRE will issue a credit to the customer’s account or credit card account for the cost of the returned product. No reimbursements will be made until the return merchandise is received, inspected, validated, and processed.
Validation Rejection/Credit Not Approved
Customers will be notified in writing by a RRE Customer Service Order Entry Specialist if the return is not approved for credit or replacement. Customers must respond within 24 hours of notification, after which the merchandise will be processed at no credit.
Returned merchandise that has “failed” due to physical abuse, electrical abuse, improper installation, or contains unauthorized modifications will not receive credit. If a customer requests the return of the rejected or unapproved merchandise, then RRE will return the merchandise to the customer at the customer’s expense and no replacements will be shipped for the “failed” units (if replacements product have not shipped already). If the customer requests the processing of an RMA for “failed” merchandise and the shipping of replacement product or if a replacement product request has been processed, then RRE will issue a billing invoice for the replacement product.