Shipping Turnaround
All orders are shipped within 48 hours Monday – Friday 9AM – 5PM.
Carriers
We use USPS and UPS to deliver our orders.
Order Tracking
If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers.
Shipping Rates
The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.
Back Orders
If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.
Returns
Your must return the item within 30 days of your package delivery. Customer assumes return shipping fees unless there is a manufacturer defect.
How To Return An Item
- Please email rma@coolonthego.com to request a refund and we will assign you a tracking #.
- Mail your returned item to:
Cool on the Go
RMA Processing8004 N.W. 154th Street Suite 316
Miami Lakes, FL 33016Include in your package a signed letter stating the reason for your return and the original printed receipt.